We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully to understand how we collect and use your information when you access our Xemosoft website and App services (“Service”).
We only access minimum permissions required to activate, enable and run the App. You agree and acknowledge that use of the App is at your own risk and we are not liable for any loss or damage that may result from your use of the App, however it may occur.
In the course of your visits to our website or use of our App Service, we may obtain the following information about you: your name, date of birth, email address, telephone number, credit card details, billing address, geographic location, and IP address, as well as the first and last names, date of birth and email addresses of the family members that you have added to access our App services (together ‘Personal Data’).
Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. You must be 18 years of age or older to create an account and by using our Service and providing your family and any minor child with access, you are responsible for and consenting as a parent or guardian, to any of the information and Personal Data that is added to your account for any minor children.
You can review, correct, update or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so.
Personally Identifiable Information:We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website and service experience.
Any Personal Data that may identify you will not be used by us for any purpose other than enabling features and functions of the App and enhancing the services the App offers to you. Any information that we collect for aggregation purposes will only be used on an anonymous basis. Personal Data will not be used for these purposes.
We use your email address to communicate with you, for example, to send any event notifications, reminders, update information and to remind you when a subscription is ending.
Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.
Editing your Personal Data: You can log into your account to review and modify your Personal Data at any time. You can also confirm any Personal Data we hold about you by contacting us at the contact details below.
Non-Personally Identifiable Information:We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website and App services, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.
Any information you choose to make publicly available, such as blog comments and testimonials on our website, or posts on our App, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached or archived form.
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorized use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.
To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.
We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website or App to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website and App services.
Our website and our App uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website and App users through third party services such as Google Adwords and Facebook Adverts. These ads may appear on our website, App or other websites you visit.
We do not and will not sell or deal in Personal Data or any customer information.
Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of Xemosoft Pty Ltd, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.
This App or our website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our App or website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this App and our own website.
As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.
If you are a resident of the EU or UK you have certain rights and protections under the GDPR regarding the processing of your Personal Data.
We collect, use and store your Personal Data to enable us to provide you with our goods or services and information about them. We rely on the following lawful means of processing your Personal Data:
If you are a resident of the EU or UK you have various rights including the:
If you want to access your Personal Data or ask for the information to be corrected, please contact us. In some circumstances, you also have a right to object to or ask that we restrict certain processing activities or delete your Personal Data. If you would like to limit or request deletion of your Personal Data or exercise any other rights you can do so by contacting us.
You can withdraw your consent to our collection or processing of your Personal Data. You can do so by contacting us or by opting out of email newsletter communications by following the instructions in those emails, by clicking unsubscribe or by using the opt out option through our App. If you withdraw your consent to the use of your Personal Data, you may not have access to our services and we might not be able to provide you with our services. In some circumstances, where we have a legal basis to do so, we may continue to process your information after you have withdrawn consent. For example, if it is necessary to comply with an independent legal obligation or if it is necessary to do so to protect our legitimate interest in keeping our services secure.
We comply with the GDPR protection directives set out by the EU and UK regarding the collection, use and retention of Personal Data from EU member countries and the UK. All Personal Data stored on our platform is treated as confidential. It is stored securely and is only accessed by authorized personnel. Our collection is limited in relation to what is necessary, for the purpose for which the Personal Data is processed, and kept only for so long as is necessary for the purpose for which the Personal Data was collected. We implement and maintain appropriate technical, security and organisational measures to protect Personal Data against unauthorized or unlawful processing or use, and against accidental loss, destruction, damage, theft or disclosure. We ensure the encryption and pseudonymisation of Personal Data and we have adequate cyber security measures in place.
By providing us with your Personal Data, you consent to us disclosing it to third parties who reside outside the EU or UK. We will ensure that those third parties are GDPR compliant and adhere to the relevant privacy laws.
If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, or wish to find out what Personal Data we hold about you, please contact us atsupport@xemosoft.comand we will respond within 48 hours.